Frequently Asked Questions

General

All of our products are made in Southern Utah by our Love Woolies team of mothers working from home to help provide for their families. 

We are located in Vineyard, Utah USA

Shipping

Standard shipping will usually range between $2.75 and $4. Priority and Express shipping will cost more and will depend on the distance the order is being sent. 

We ship orders out within 1-3 business days after the order is placed. 

Standard shipping will take anywhere from 2-4 days for it to be delivered. Once it is shipped, it will be sent through USPS to the specified shipping address. 

We ship all of our orders out of Vineyard, Utah USA

Cloth Face Masks

Our masks have 3 layers of 100% cotton, high thread count fabric that is considered to be an excellent filter.

Yes! Please use this link to find out how you can care for and wash your cloth face mask: https://lovewoolies.com/blogs/news/how-to-wash-your-cloth-face-mask

To adjust the mask, we recommend tying knots on the ends of both ear loops. Doing this will help the mask to fit better when being worn.

No. Our masks do not have a wire nose bridge. However, we have found that when the mask is adjusted, by tying the ear loops, the nose is well covered and the mask is secure. 

No. Our masks do not have filter pockets in them. However, our masks have 3 layers of 100% cotton, high thread count fabric that is considered to be an excellent filter.

Our adult masks are roughly 2.5 inches tall and 8 inches long, when the mask is not opened. When opened, the mask is about 5.5 inches wide at the largest opening

Our kids masks are recommended for kids ages 3-8 years old. Any one older than 8 is recommended to wear an adult sized mask. Again, these masks can all be adjusted so that they adult size can fit a larger variety of face/head sizes. 

Scrunchies

Include a helpful and informative answer to the frequently asked question here.Yes! We have already washed and shrunk the cashmere sweaters before they were made into scrunchies, so they should not shrink much more. However, we recommend washing on cold and letting it air dry.

Love Woolies creates their scrunchies from flawed cashmere sweaters. They serve as a reminder that you have the ability to create something wonderful despite snags and flaws that life brings your way.

Exchanges

Please use this link to read our exchange policy: https://lovewoolies.com/pages/exchange-policy

Subscribe Today!